Privacy Policy

This Privacy Policy explains how Thermoset Poly Products Pvt. Ltd. (“Thermodrain”, “we”, “us”, “our”) collects, uses, shares, retains, and protects personal data when you use the Thermodrain mobile app for Android and iOS and the website www.frpmanholecover.com (together, the “Platform”). It is written to meet the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, “DPDP law”), the Information Technology Act, 2000 and its rules, the Google Play Developer Program Policies, and the Apple App Store Review Guidelines. Thermodrain acts as the “Data Fiduciary” for the personal data described here.

In short: we only access your camera or your location after you give permission, only while you are using the related feature, and only for the purpose stated at that moment. Both permissions are optional — the rest of the app works without them. We do not sell your personal data, and we do not use it for third-party advertising.

1. Information We Collect

We collect the following categories of personal data:

Contact details you provide through enquiry/quote forms, email, phone, or WhatsApp — such as name, company name, phone number, email address, and project location (city, site address, or PIN code that you type in).
Enquiry details : the products, sizes, specifications, and quantities you are interested in.
Camera images and photos : only if you grant camera permission or choose a photo, as described in Section 2.
Device location : only if you grant location permission, as described in Section 2.
Technical and usage data : such as device model, operating system version, app version, IP address, browser type, crash logs, and pages or screens viewed, collected automatically to keep the Platform working and secure.
Communication records : correspondence exchanged with our sales and support team.

We do not collect your contacts, call logs, SMS, microphone audio, files outside those you choose to share, health data, or financial account details through the app.

2. App Permissions: Camera, Photos & Location

The app requests device permissions only when you first use a feature that needs them — never at install or launch without context. Before the system permission prompt appears, the app shows a short in-app explanation of what the permission is for. You can choose Allow or Don’t Allow, and you can change your choice at any time in your device settings.

2.1 Camera

When we ask: when you open the Scan-to-Size feature (or any other feature that captures a picture, such as attaching a site photo to an enquiry).

Why: to capture an image of a manhole opening, chamber, or existing cover so the app can estimate its dimensions and suggest matching Thermodrain products, or so you can share a site photo with our team for an accurate quotation.

How images are handled: the camera is active only while the scan or capture screen is open and you are using it. Images are processed solely to generate the size estimate or to accompany your enquiry. Scan images are not saved to your gallery, are not used to identify people, and are not used for advertising, profiling, or training third-party models. A scan image is kept only if you choose to attach it to an enquiry; otherwise it is discarded once the result is generated.

If you decline: you can still browse products, use the size charts, and enter dimensions manually. Only the camera features will be unavailable.

2.2 Photos (Gallery)

If you choose to upload an existing photo instead of taking a new one, the app uses the system photo picker on Android and iOS. This gives the app access only to the specific photo(s) you select — never to your full photo library. We do not request broad photo or media-library permission.

2.3 Location

When we ask: when you use the Distributor Locator (“Find a Distributor Near Me”) or choose to auto-fill your project location in a quote request.

Why: to show the authorised Thermodrain distributors nearest to you, with distance and tap-to-call or directions, and, if you choose, to pre-fill the city or area of your project so we can route your enquiry to the right regional team.

Foreground only: location is accessed only while the app is open and you are using one of these features (“While Using the App” on iOS; foreground access on Android). The app does not collect location in the background, does not track your movements, and does not build a location history. You may grant approximate location instead of precise location; the locator will still work with reduced accuracy.

How location is handled: your coordinates are used at the moment of the search to calculate nearby distributors and are not stored against your identity afterwards. If you submit a quote request, only the project location shown in the form (which you can review and edit) is saved with that enquiry.

If you decline: you can type a city or PIN code to find distributors manually. All other features remain available.

2.4 Permission Summary

Permission	Used for	Required?	If you decline
Camera	Scan-to-Size estimation; site photos for enquiries	Optional	Enter dimensions manually
Photos (system picker)	Uploading a photo you select	Optional — no library-wide access	Use camera or skip
Location (foreground only)	Nearest distributors; auto-fill project location	Optional — never in background	Search by city / PIN code

2.5 How to Change Permissions

Android: Settings > Apps > Thermodrain > Permissions > Camera or Location > choose Allow / Ask every time / Don’t allow.
iOS (iPhone/iPad): Settings > Thermodrain > Camera (on/off) or Location (Never / Ask Next Time / While Using the App; Precise Location on/off).

Turning a permission off stops any further access immediately. It does not affect data you have already chosen to submit with an enquiry; to delete that, see Section 11.

3. How We Use Your Information

We use personal data only for the purposes stated in this policy:

to respond to enquiries, prepare quotations, and process and fulfil orders;
to provide camera-based size estimation and product suggestions (with camera permission);
to show nearby authorised distributors and route enquiries regionally (with location permission or the location you type);
to provide customer support and send brochures, catalogues, or product updates you request;
to send promotional messages only where you have opted in — you can opt out at any time;
to maintain, secure, troubleshoot, and improve the Platform; and
to comply with legal and regulatory obligations.

We do not use your personal data for any purpose incompatible with these, and we do not use camera images or location for advertising or profiling.

4. Consent and Legal Basis

We process your personal data on the basis of your consent (for example, granting a device permission or submitting an enquiry form) and, where permitted by DPDP law, for certain legitimate uses such as complying with law or responding to a request you have voluntarily made. Consent for each permission is requested separately, for a specific purpose, through a clear affirmative action — never through pre-ticked boxes. You may withdraw consent at any time, as easily as you gave it, by turning the permission off in device settings, unsubscribing from messages, or contacting us (Section 15). Withdrawal does not affect processing carried out before it.

5. Sharing of Information

We do not sell or rent your personal data. We share it only as follows:

Authorised Thermodrain distributors and trade partners in the regions where we operate (India, Dubai, Seychelles, Mauritius, Ethiopia, Tanzania, Kuwait, Oman, Bahrain, and The Dominican Republic) — solely to fulfil your enquiry or order. Your device location is not shared with distributors; only the project location in an enquiry you submit may be shared with the relevant distributor.
Service providers (Data Processors) who support our app, website, hosting, analytics, crash reporting, email, maps, and communication tools (e.g., cloud hosting providers, WhatsApp Business). They act on our instructions, under contract, and may not use your data for their own purposes.
Government or regulatory authorities where required by law.

6. Third-Party Platforms

Our Platform links to third-party services such as WhatsApp, Instagram, YouTube, LinkedIn, and map/navigation apps (for directions to a distributor). Information you share on those platforms is governed by their respective privacy policies, and we are not responsible for their data practices.

7. Cookies, Analytics & Tracking

The website may use cookies or similar technologies to remember preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. The app may use analytics and crash-reporting tools that collect technical and usage data (Section 1) to improve stability. The app does not use your data to track you across other companies’ apps or websites, and it does not serve third-party advertising.

8. Data Retention

Data	How Long We Keep It
Scan-to-Size images not attached to an enquiry	Discarded once the size estimate is generated
Device location used for distributor search	Used for that search only; not stored against your identity
Enquiries, quotations, attached photos, and project location	As long as needed to serve the enquiry or order and to meet legal, tax, and accounting obligations, after which it is deleted
Marketing preferences	Until you opt out or ask us to delete them
Technical, analytics, and crash data	Generally up to 24 months, then deleted or anonymised

Where DPDP law requires, we will erase personal data once the purpose is no longer served and will notify you at least 48 hours before erasure where you have not interacted with us for the prescribed period, unless the law requires us to keep it longer.

9. Data Security

We implement reasonable security safeguards, including encryption of data in transit (HTTPS/TLS), access controls limited to authorised personnel, secure hosting, and monitoring of access logs. If a personal data breach occurs, we will notify affected users and the Data Protection Board of India as required by DPDP law. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under DPDP law you have the right to:

access a summary of the personal data we hold about you and how it is processed;
correct, complete, or update inaccurate or incomplete personal data;
erase personal data that is no longer needed or for which you withdraw consent, unless the law requires us to retain it;
withdraw consent at any time, including by switching off camera or location permission;
nominate another person to exercise these rights on your behalf in the event of death or incapacity; and
grievance redressal — raise a complaint with our Grievance Officer (Section 15). We will acknowledge it and respond within the period required by law, and in any case within 90 days. If you are not satisfied, you may complain to the Data Protection Board of India.

11. Deleting Your Data

You can ask us to delete your personal data — including enquiries, attached photos, and project location — at any time, without needing to delete the app, by using the “Delete my data” option in the app’s Settings or Help section (where available), or by emailing thermodrain@frpmanholecover.com with the subject “Data Deletion Request” from the email address or phone number you used with us. We will verify your request and delete your data within 30 days, except data we must retain by law (for example, invoices and tax records), which we will keep only for the legally required period. Uninstalling the app removes data stored on your device but does not by itself delete data you submitted to us.

12. Children’s Privacy

The Platform is intended for business and professional use and is not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without verifiable parental consent, we will delete it promptly.

13. International Data Transfers

Your data is primarily processed and stored in India. Where needed to serve customers in other countries, it may be transferred to our trade partners or service providers outside India, in compliance with DPDP law and any restrictions notified by the Government of India.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, the app’s features, or legal requirements. The updated policy will be posted here and in the app with a revised “Last updated” date. If we introduce a new permission or use existing data for a materially new purpose, we will ask for your consent before doing so.

15. Grievance Officer & Contact Us

For questions, requests to exercise your rights, data deletion, or complaints about this policy or your personal data, please contact our Grievance Officer:

Attention: Grievance Officer, Thermoset Poly Products Pvt. Ltd.
Address: Raheja Arcade, Office No. 613, 6th Floor, Sector-11, Plot No. 61, CBD Belapur, Navi Mumbai – 400614, Maharashtra, India
Phone: +91 70216 50820 | 022 4074 1414
Email: thermodrain@frpmanholecover.com
Website: www.frpmanholecover.com

Disclaimer: Prepared in November 2026 on the basis of the Thermodrain app’s features, with reference to the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and Google Play and Apple App Store policies. It is provided for informational purposes only and does not constitute legal advice. Thermodrain / Thermoset Poly Products Pvt. Ltd. should have this document reviewed and finalised by a qualified legal professional before publishing or relying on it for the app or website.