Terms and Conditions

1. About Thermodrain

Thermodrain is a manufacturer and supplier of FRP/GRP (Fibre Reinforced Plastic / Glass Reinforced Plastic) manhole covers, gratings, gully covers, drain channels, chambers, and related products, serving customers in India and international markets including Dubai, Seychelles, Mauritius, Ethiopia, Tanzania, Kuwait, Oman, Bahrain and The Dominican Republic.

2. Eligibility

The Platform is intended for use by businesses, procurement professionals, contractors, engineers, and individuals who are at least 18 years of age and legally capable of entering into a binding contract. By using the Platform, you represent that you meet these requirements.

3. Use of the Platform

You agree to use the Platform only for lawful purposes, including browsing our product catalogue (manhole covers, gratings, gully covers, drain channels, chambers, lifting accessories, etc.), submitting enquiries or requests for quotation, downloading brochures, locating authorised distributors, and contacting us through the provided channels.

You must not misuse the Platform by introducing malware, attempting unauthorised access, scraping content without permission, or interfering with its normal operation.

4. Product Information & Specifications

We make reasonable efforts to ensure product descriptions, images, and specifications (including compliance references such as BS EN 124, AASHTO H-20, AASHTO H-25, and ISO 9001:2015) displayed on the Platform are accurate. However, actual products may vary slightly due to manufacturing processes or ongoing improvements.

Final specifications, load ratings, dimensions, and pricing will be confirmed at the time of formal quotation or order confirmation.

5. Camera-Based Size Estimation (Scan-to-Size)

Where the app offers a camera-based feature that estimates the size of a manhole opening or cover and suggests matching products, the results are indicative only and depend on lighting, camera angle, and image quality.

They are not a substitute for physical measurement. Please verify dimensions on site before placing an order; Thermodrain is not responsible for orders placed solely on the basis of an estimated size.

6. Enquiries, Quotations & Orders

Submitting an enquiry or “Get A Quote” request through the Platform does not constitute a binding order. All quotations issued by Thermodrain are subject to separate commercial terms (pricing, payment, delivery, and warranty) to be agreed upon between you and Thermodrain in writing.

No contract for sale is formed until a formal order is confirmed by both parties.

7. Intellectual Property

All content on the Platform — including the Thermodrain name, logo, product images, brochures, text, graphics, and layout — is the property of Thermoset Poly Products Pvt. Ltd. or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from this content without our prior written consent.

8. Third-Party Links & Services

The Platform may contain links to third-party services such as WhatsApp, Instagram, YouTube, LinkedIn, and map or navigation services.

We are not responsible for the content, policies, or practices of these third-party platforms, and your interactions with them are governed by their own terms and privacy policies.

9. User Communications

Any information you submit via enquiry forms, email (thermodrain@frpmanholecover.com), phone, or WhatsApp will be used to respond to your request and may be retained for legitimate business purposes such as order processing, customer support, and, where you have consented, marketing communications, subject to our Privacy Policy in Part B of this document.

10. Limitation of Liability

To the maximum extent permitted by law, Thermodrain shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform, reliance on information provided, or inability to access the Platform.

This does not limit liability arising from a separately executed sale contract, which shall be governed by its own terms.

11. Warranty Disclaimer

The Platform and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, except as required by applicable law or as expressly stated in a separate product warranty document issued with a confirmed order.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts at Navi Mumbai, Maharashtra, India.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, or legal requirements. The updated Terms will be posted on this page with a revised “Last updated” date.

Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.